Frequently Asked Questions

What if I have problems creating an account or logging in?

You are not required to create an account, you may use the Guest Checkout option. However, we recommend creating an account to track your order(s). Please contact our Company Store Manager at smstore@sonicpromos.com if you need assistance creating or logging into your account.

What are my payment options?

We accept Visa, MasterCard, Discover, and American Express.

Important Note On Payments: Your Payment Transaction will come through as Sonic Promos.

Will I receive an order confirmation?

Yes, you will receive a confirmation via email once you place your order. You can also view your order(s) in your online store account by clicking your name in the upper right hand corner.

Will I receive a confirmation when my order is shipped?

Yes, you will receive a shipping acknowledgement email once your order has shipped. If you’ve created an account, you can also view the status of your order(s) and the tracking number under your Order History. 

How long will my order take?

Most items are delivered within 7-10 business days.

What if I can’t find what I’m looking for?

If you have an item you’d like to see in the store, please contact our Company Store Manager at smstore@sonicpromos.com.

Who do I contact about issues with my order?

Please contact our Company Store Manager at smstore@sonicpromos.com. Please include your order confirmation number and a photo (if applicable).

What if my package is lost?

If your package is marked as delivered and you have not received it, please contact our Company Store Manager at smstore@sonicpromos.com within 5 business days. If your package was en route and now shows as “pending,” please contact the carrier with your tracking number and they will assist you.

Can I return/exchange an item?

All purchases are final sale. For apparel purchases, please use the size guideline provided on the item detail page to ensure you have selected the appropriate size.

What if my item is damaged in transit?

For items that are defective or have been damaged in transit, please contact our Company Store Manager at smstore@sonicpromos.com within 5 business days.

What if I need giveaways for a conference or event?

For large quantity giveaways (i.e. mints or pens), please contact Lindsey Jacobson at ljacobson@sheppardmullin.com.   

What will my Credit Card Charge Show as when I make a purchase?

The charge to your credit card will show as Stripe/Sonic Promos/Sheppard Mullin Store. If you have any questions regarding the charge to your Credit Card - please contact us at smstore@sonicpromos.com.  

Other questions?

Please contact us at smstore@sonicpromos.com.